SHIPPING INFO
Dear customers, we're very sorry that shipping fees has increased and the shipping time has been longer than usual, due to the impact of global epidemic. We'll do our best to make the package delivered to every customer faster and faster
1. Shipping Information
| For United States | ||
| Service | Cost | Shipping Time |
| Standard Shipping(Orders Over $69) | Free | 8-12 business days |
| Standard Shipping(Orders Under $69) | $9.9 | 8-12 business days |
| DHL Express | $20.9 | 3-5 business days |
*Please kindly note the shipping time doesn't include processing time, which is the time from receving order to dispatching it.Usually, it'll take 2-4 days to process the order, for we need to check the items very caferfully before shipping to ensure that you can receive the highest quality products.Thank you for your patience
* Please kindly note we cannot ship to P.O.Boxes or APO/DPO address
| For Canada | ||
| Service | Cost | Shipping Time |
| Standard Shipping(Orders Over $69) | Free | 10-15 business days |
| Standard Shipping(Orders Under $69) | $9.9 | 10-15 business days |
| DHL Express | $23.9 | 3-5 business days |
*Please kindly note the shipping time doesn't include processing time, which is the time from receving order to dispatching it.Usually, it'll take 2-4days to process the order, for we need to check the items very caferfully before shipping to ensure that you can receive the highest quality products.Thank you for your patience
* Please kindly note we cannot ship to P.O.Boxes or APO/DPO address
| For United Kingdom | ||
| Service | Cost | Shipping Time |
| Standard Shipping(Orders Over $69) | Free | 7-12 business days |
| Standard Shipping(Orders Under $69) | $8.9 | 7-12 business days |
| DHL Express | $22 | 3-5 business days |
*Please kindly note the shipping time doesn't include processing time, which is the time from receving order to dispatching it.Usually, it'll take 2-4days to process the order, for we need to check the items very caferfully before shipping to ensure that you can receive the highest quality products.Thank you for your patience
* Please kindly note we cannot ship to P.O.Boxes or APO/DPO address
| For Australia & New Zealand | ||
| Service | Cost | Shipping Time |
| Standard Shipping(Orders Over $69) | Free | 10-15 business days for Australia 10-15 business days for New Zealand |
| Standard Shipping(Orders Under $69) | $9.8 | 10-15 business days for Australia 10-15 business days for New Zealand |
| DHL Express | $22.0 | 3-5 business days |
*Please kindly note the shipping time doesn't include processing time, which is the time from receving order to dispatching it.Usually, it'll take 2-4days to process the order, for we need to check the items very caferfully before shipping to ensure that you can receive the highest quality products.Thank you for your patience
* Please kindly note we cannot ship to P.O.Boxes or APO/DPO addresses
| For Europe | |||
| Country | Service | Cost | Shipping Time |
|
Germany,France Italy,Spain |
Standard Shipping |
$9.5 (Free on order over $69) |
7-12 business days |
|
Germany,France Italy,Spain |
DHL Express | $20.90 | 3-5 business days |
|
Netherlands,Belgium Hungary,Portugal, Poland,Austria,Czech Finland,Norway Switzerland,Sweden |
Standard Shipping |
$10 (Free on order over $69) |
7-15 bussiness days |
|
Netherlands,Belgium Hungary,Portugal, Czech,Poland,Austria Sweden,Finland, Norway,Switzerland |
DHL Express | $20.90 | 3-5 business days |
*Please kindly note the shipping time doesn't include processing time, which is the time from receving order to dispatching it.Usually, it'll take 2-4days to process the order, for we need to check the items very caferfully before shipping to ensure that you can receive the highest quality products.Thank you for your patience
* Please kindly note we cannot ship to P.O.Boxes or APO/DPO addresses
| For Brazil&Mexico | |||
| Country | Service | Cost | Shipping Time |
| Brazil | Standard Shipping | $14.5(Free on order over $69) | 15-25 business days |
| Brazil | DHL Express | $30.00 | 3-5 business days |
| Mexico | Standard Shipping | $13.5(Free on order over $69) | 15-25 business days |
| Mexico | DHL Express | $30.00 | 3-5 business days |
*Please kindly note the shipping time doesn't include processing time, which is the time from receving order to dispatching it.Usually, it'll take 2-4days to process the order, for we need to check the items very caferfully before shipping to ensure that you can receive the highest quality products.Thank you for your patience
* Please kindly note we cannot ship to P.O.Boxes or APO/DPO addresses
| For South Africa | ||
| Service | Cost | Shipping Time |
| Standard Shipping(Orders Over $69) | Free | 15-30 business days |
| Standard Shipping(Orders Under $69) | $9.90 | 15-30 business days |
| DHL Express | $32.00 | 3-5 business days |
*Please kindly note the shipping time doesn't include processing time, which is the time from receving order to dispatching it.Usually, it'll take 2-4days to process the order, for we need to check the items very caferfully before shipping to ensure that you can receive the highest quality products.Thank you for your patience
* Please kindly note we cannot ship to P.O.Boxes or APO/DPO addresses
For Rest Of The World |
||
Service |
Cost |
Shipping Time |
| Postal Office(Orders Over $69) | Free | 10-20 business days |
| Postal Office(Orders Under $69) | $9.90 | 10-20 business days |
*Please kindly note the shipping time doesn't include processing time, which is the time from receving order to dispatching it.Usually, it'll take 2-4days to process the order, for we need to check the items very caferfully before shipping to ensure that you can receive the highest quality products.Thank you for your patience
* Please kindly note we cannot ship to P.O.Boxes or APO/DPO addresses
2. Shipping FAQ:
Q: When will my order be shipped?
A: Generally, orders are shipped within 2-4business days. If the stock isn’t available, we’ll send the information to your email and recommend you whether to refund or exchange.
Q: How can I track my order?
A: Once the order is shipped, the shipping confirmation including tracking number and tracking website will be sent for your email or phone number which you left when paying the order. Then, you can enter the tracking ID in the field. Please allow for 1-2 business days for the status to be updated
Q: How much does shipping cost?
A: Please kindly view our detailed shipping rates via the link https://www.picksummer.com/pages/shipping-info
Q: Do you ship worldwide?
A: Currently we can ship most countries including Unite States, Canada, Australia, New Zealand, Germany, France, United Kingdom, Denmark, Netherlands,Switzerland,Sweden,Italy,Spain,Portugal,Finland,Brazil,Argentina, South Africa and so on.
Q: Do you offer free shipping?
A: Yeah! We offer free standard shipping on orders over $69USD after discounts
Q: How long does it take to deliver?
A: Please kindly view our detailed shipping information via the link https://www.picksummer.com/pages/shipping-info.
Q: I can’t track my order!
A: Don’t worry! When you received the shipping confirmation including tracking number, it means the package has been dispatched and it will take 1-2 business days for the carrier to update tracking information. If you cannot track 2 days after receiving the shipping confirmation, please contact us immediately and we’ll handle as soon as we receive the request.
Q: Why is your shipping so expensive?
A: We’re sorry that we have no choice due to geographical distance, and we are making effort to reduce the cost.
Q: Do you refund shipping fees?
A: Please kindly note that the shipping costs are not redundable currently.
Q: Do I need to pay for taxes and duties?
A: Yeah…PICKSUMMER won’t charge this and the customer need to pay for duties and taxes. As each country’s tax policy is different, we can’t anticipate this and please consult your local office if you are not sure of the duties and taxes.
Q: Why is my order delayed?
A: The package has been dispatched if you received the shipping confirmation email. Sometimes the shipping may delay due to weather or any other problem out of our control. You can contact with the carrier or send the request to our email, and we’ll handle the problem asap.
Q: What should I do if I put the wrong address when order?
A: We are very sorry to hear that. Please contact us immediately with your order number and correct shipping address. We can handle directly when the package has not been sent yet.But if it is being shipped, there will be some address change fees charged by the carrier which is out of our control.So, we need customers to confirm the address very carefully when paying the order.
